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Privacy

Scope of This Notice

This Privacy Statement is to inform you of VIVA Communication’s privacy practices and provide information about the ways in which information collected by VIVA Communications is used and disclosed.

Our Commitment to Privacy

At VIVA Communications, your privacy is important to us. We have provided this Statement in order to explain the way your personal information is collected, used and disclosed.

The Information We Collect

This Privacy Statement applies to all information collected by or which you submit to VIVA Communications, whether on our website or by fax, e-mail, phone or otherwise, including personal information. "Personal information" is information that reasonably can be used to identify an individual.

VIVA Communications collects personal information when :
  • You request support for VIVA Communications services
  • You request information or materials
  • You participate in promotions, or contests
  • You submit questions or comments to us
The types of personal information collected may include (but are not limited to) :
  • Your first and last name
  • Your title and your company's name
  • Your home, billing, or other physical address (including street name, name of the city or town, state/province)
  • Your e-mail address
  • Your telephone number
  • Your credit card account information

Your Choices about Receiving E-Mail

VIVA Communications makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from VIVA Communications and/or its partners.

VIVA Communications may send you e-mail about your account, about the services you have purchased, to remind you about services that are available, or in response to your questions. VIVA Communications may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them. In addition, with your assent, our business partners may send you such information.

You may let us know whether or not you would like to receive information, special offers, and promotional materials from VIVA Communications or our business partners when you create a VIVA Communications account, when you register for a service, when you provide us with your personal information, or when we send you e-mail. Please note that if you choose not to accept promotional e-mails, you may not receive special offers that may be of value to you.

VIVA Communications will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional e-mail sent from VIVA Communications will contain a provision allowing you the option to decline receiving future promotional e-mail. You may unsubscribe to an e-mail communication by contacting VIVA Communications at either of the addresses provided below and requesting that you be unsubscribed from that specific communication: For your protection, VIVA Communications may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.

About Links to Other Sites

This site may contain links to other sites. VIVA Communications does not control the information of sites that can be reached through links from VIVA Communications.com. If you have questions about the data collection procedures of linked sites, please contact those companies directly.

How to Contact Us

VIVA Communications gives you the ability to access, modify or update your information at any time. Also, if you have any questions about any of these practices or VIVA Communication’s use of your personal information, please feel free to contact us via email at support@vivacomm.co.in or calling VIVA Communications at +44 20 88197107 VIVA Communications will work with you to resolve any concerns you may have about this Statement.

Changes to this Privacy Statement

VIVA Communications reserves the right to change this policy from time to time If we do make changes, the revised Privacy Statement will be posted on this site.

This Privacy Statement was last amended on July 10th, .

Delivery Policy

Deploying the services & offering support for which the customer has requested as per the signed contract form completely depends on a case to case basis. However the standard delivery time for commissioning a service is 72hours.

Refund/Cancellation Policy

VIVA Communications will ensure your complete satisfaction with its products & services. However if you are dissatisfied with the quality of service for any reason then you have the right to cancel the contract at any time up to 14 working days after commissioning the services. To exercise your right of cancellation, you must give written notice to us by hand, post or the email, giving details of the services ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

Except in the case of faulty or wrongly commissioned service, if you exercise your right of cancellation after the service has been offered to you, you will be responsible for cancelling at your own cost.

Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the services ordered.

Contact Us

VIVA Communications
KBC Business Exchange,
No 2, Gayton Road,
Harrow, Middlesex
HA1 2XU,
Ph No - +44 20 8829 7107
Email: support@vivacomm.co.in